Update — But Girls, It Still Works! AND Speaking in Terms the
My last two posts were about my grandfather’s technology woes with his navigation system and communicating in “mission-speak”. Current events warrant an update.
This CIO granddaughter got the navigation system to work. Daddy Carl was a happy user. The problem was that there was no language selected. Just selecting English did the trick. So, to extend customer fulfillment and delight, I went a step further. I mentioned in earlier post that my grandfather had a British-West Indian accent. So, I changed the voice to a male with a British accent.
My grandfather was so happy and he exclaimed, “Now, I can even *understand* what it’s saying!!!”
Mission-Speak in the right accent. As the Verizon flea would say, “WOW!”
Linda Y. Cureton