A CIO’s Letter to Santa Claus 2010

Santa Claus
St. Nicholas
Santa’s Workshop
North Pole, Canada H0H 0H0

Dear Santa,

I’ve been a good girl this year.  I made very good progress filling vacancies on my staff and hired a very nice little boy for CTO for IT and the sweetest little girl in the world for Deputy CIO.  I have a hardworking tyke for Associate CIO and two others are working hard too and they want to make the good little boys and girls and NASA very, very happy. 

And Santa, as I said, I’ve been a very, very good girl this year.  I ate my vegetables, my proteins, and didn’t eat too many of those yucky carbohydrates and sweets.  But Santa, even though I got two speeding tickets this year and checked email on my smartphone way too much, I didn’t do them both at the same time!  So, I think that’s ok, right?

Anyway, Santa, I’d like it very, very much if you would grant my wishes this year because I’ve been a very, very, very good girl this year.  And I made my list short, so that you and the elves won’t have to work so hard.  Here it is:

·         I’d like a smartphone that can last all day without needing another charge.

·         I’d like to actually be selected from a waitlist for an upgrade on my next flight to one of the NASA Centers in California.

·         And Santa Baby, I’d sit on your lap for a shower cap in hotels because this little girl does not have wash-and-wear hair.

·         I’d like a local area Network for NASA – just one though.  Ok, maybe three.  Oh, Santa Dear, can it be secure and flexible – just like a metal Slinky, but better? And real big so it can stretch across the world. 

·         Oh, Santa, I need a ginormous amount of inexpensive, reliable storage so that the smart little girls and boys at NASA can store their science data. 

Santa, I know many of the little boys and girls ask for easy things like “peace on Earth” and “an end to poverty and hunger”, but I need to ask one last humongous (apparently) thing – please?  Pretty please? I’d give up the shower cap and take a dead smartphone if I had to … this is it …

·         Can I PLEASE have an Enterprise Calendaring solution that actually works? Not for me, but for the good little girls and boys at NASA.  Please?

Thanks Santa, I love you very, very, very, very much.  Just in case, I left you two fingers of Jack and Coke, neat and two of my homemade sweet potato rolls.

Linda Cureton

The Good Little CIO of NASA

Washington, DC 20546


Impossible Leadership

Have you ever seen anyone perform the impossible?  We’ve all heard stories about the impossible; about superhuman strength during time of duress; about Cinderella stories; and of course, leaders that accomplish the improbable and the impossible.  What can leaders learn from this? How do we harness this magic?

·         In 2006, a Quebec woman wrestled a large polar bear that she saw a coming towards her son and another boy while they played. She tackled the polar bear and fought it while the boys ran for help. While she suffered some wounds, the polar bear ultimately lost the fight when she fought the bear off long enough for someone to shot and kill it. 

·         In 2009, a Kansas man saw a car run over his neighbor’s 6 year old daughter.  Without thinking, he ran over to the girl and pushed the car off the injured girl. 

·         In Tucson, Arizona, a man witnesses an accident where a Chevy Camaro ran over a bicyclist.  He lifted the 3,500 pound car off of the injured cyclist and held it for nearly a minute while the biker was pulled to safety. 


Notwithstanding the extreme examples that are provided above, we can still learn lessons in impossible leadership.  Here are some:


Buster Douglas versus Mike Tyson


Buster Douglas faced a heavyweight fight with champion Mike Tyson.  Everyone presumed this would be a characteristic quick knockout victory for Tyson.  Douglas’ mother had died only 23 days earlier.  Amid his stress and grief, Douglas trained hard and was able to use the advantage of his 12-inch reach.  Douglas stood tall and his jabs landed relentlessly on Tyson causing the champion to back up.  By the 10th round, Douglas knocked Tyson down with a well-placed uppercut to become the new heavyweight champion. 


IBM – Lou Gerstner


Lou Gerstner was Chief Executive Officer for IBM from 1993-2002.  He is credited with doing the impossible task of saving the life the company.  The job was viewed as impossible.  In his book, Who Says Elephants Can’t Dance, Gerstner made this observation before he made a decision to take the job:


“IBM sales and profits were declining at an alarming rate.  More important, its cash position was getting scary…I was convinced that …the odds were not better than one in five that IBM could be saved and that I should never take the position”


But Gerstner took the position anyway.  He reversed a decision to decentralize the company and create instead the various divisions to operate and manage themselves.  He relentlessly drove a strategy that was obsessed with the customer; encouraged innovation; committed to quality; and delivered performance and value to the customer.  His secret for accomplishing this impossible feat required being focused, being superb at execution, and using the full potential of personal leadership. 


Green Bay Packers – Vince Lombardi


Legendary Coach Vince Lombardi is regarded as one of the best coaches in history.  He became the head coach of the Green Bay Packers after they finished a season with one win and ten losses.  Believing in the importance of physical conditioning, he established a rigorous training camp program.   In his first season, the improved team finished with a 7-5 record.  At the end of his second year, he took the team to the championship and nearly won but saw his only post-season lost to the Philadelphia Eagles.  He went on for the next two seasons to lead Green Bay to NFL Championship. 


The examples above had three things in common:


·         They prepared.

·         They believed.

·         They executed. 


Impossible Leadership requires preparation.  You must study, do background work, perform analysis, and understand the context.  Lombardi was known to have a brutal training camp.  Yet, his players were always in the best condition to execute the game plan he put forward.


You have to believe that what you want to do can be done.  In Think and Grow Rich, Napoleon Hill provides the following verse about the importance of belief:


“If you think you are beaten, you are,

If you think you dare not, you don’t

If you like to win, but you think you can’t,

It is almost certain that you won’t. “


And finally, you must perform some action and obtain a result.  Gerstner believed more in execution than in vision.  He believed that IBM needed to execute well and just skip the vision-thing. 


“So the most important strategic priority for IBM becomes, when you peel it to the core, to execute what it knows – and has known for years.  Execution will lead IBM back to success.”


So, yes, leaders can do the impossible.  But to do so, they must prepare themselves and their organizations; they must believe and create the sense of belief in the organizations they lead; and they must do more than give lip service to all of this.  They must act and produce results. 


Linda Cureton, CIO, NASA