Differences of opinion happen and there are many expectations as to how conflicts should be addressed. With an effective conflict resolution mechanisms in place, we can continue to promote healthy working relationships and open communication among employees and managers to ensure unity and inclusion.
NASA’s Equal Employment Opportunity (EEO) Alternative Dispute Resolution (ADR) Program is designed to resolve EEO complaints at the Center level (as an informal EEO process) and at the Agency level (as a formal EEO process) through facilitation by a neutral third party.
NASA’s EEO ADR Program primarily uses mediation, one of the most common and effective methods of ADR, as one way to resolve EEO complaints at the lowest possible level.